Contact Us
Have a question, found a bug, or want to tell us what's missing? A person reads every message.
For everything: questions, bug reports, feature requests, account issues and privacy requests. We aim to respond within 48 hours; privacy and GDPR requests are answered within 30 days at the latest.
In the app
Menu → Feedback & Support opens this help centre, video guides, and Write to us — a form in the app where you describe the problem and can attach an image. The app version and platform are added automatically. Use it from the device that has the problem — it makes it easier for you to describe what you saw.
Reporting a bug
It helps to include:
- What screen you were on
- What you expected to happen
- What happened instead
- Your device and OS version (e.g. iPhone 15, iOS 17.4) and the OENARI version (Menu → Version History)
- A screenshot, if you have one
Reporting content or people
Use Report on the note or profile in the app — it goes straight to the moderation queue. See Report & Block.
Wrong wine data
Open the wine, producer or vendor and tap Report an error.